•  Welcome
  • About product terminology
  • About document conventions
  • About documentation and release notes
  • Contacting Riverbed
•  About NetIM
  • Logging in to the NetIM UI
  • Initialization
  • Introduction to the NetIM Home page
  • Additional pages of interest
  • Printing pages
  • Additional options available to administrative users
  • Menu options
•  Setting Up NetIM
  • Initial configuration tasks
  • Optimizing your NetIM deployment
•  NetIM Common Workflows and Best Practices
  • Common workflows for NetIM
  •  Best practices
    • Create sites and groups
    • Poll only the objects you want to monitor
    • Model your network with Synthetic Testing
    • Web page export and scheduling
•  Monitoring the Health and Status of Your Infrastructure
  • The Home page and health
  • Health degradation root cause
  • How is health calculated?
  • Device Health by Site calculation
  • Interface Health by Site calculation
  • Device Health by Device calculation
  • Interface Health by Device calculation
  • Interface Health calculation
  • About Home page panels
  • View summary of monitored elements
  • View device health
  • View interface health by site
  • View configuration changes
  • Change the time window
  • View status of NetIM
  • Create sites/groups and hierarchies from the menu bar
  • Active alerts
•  Object and Custom Views
  • Site view
  • Group view
  •  Device view
    • Network Neighbors panel controls
  •  Interface view
    • Interface speed override
  • Object view tabs
  •  Frequently used panels
    • Synthetic Tests panel
    • Hardware Sensors status panel
    • Metric Period Summary panel
    • Event Details panel
    • Enumerated Value LED Series panel
    • Top/Bottom-N Custom View panel
    • Gauge and line chart panels
  •  Working with charts
    • Line charts
  •  About custom views
    • About edit mode
    • About the editor toolbar
    • Editing panels
    • Adding panels and applying templates
  • Working with the Custom Views page
  • About navigator
•  IP SLA Views
  • IP SLA Details frame
  • Top-N Reports frame
•  Using Search
  • Searching NetIM
  • Simple search
  • Advanced search with query expressions
  • Other search options
  •  Managing search expressions
    • Search expression with scope filtering
  • Searching for Top-N Metrics
  •  Search by serial number, custom attribute values, and AppNetwork paths
    • Search by device serial number
    • Search by custom attribute value
    • Search by AppNetwork path name
  •  Search operations
    • Search operations – Delete Objects
    • Search operations – Edit and Create Custom Attributes
  • Grouping elements from search
  • Adding selected objects to an existing site/group
  • Creating a new site/group from selected objects
  • Exporting search data to CSV files
  • Using the Search Expressions page
•  About Dashboards
  • Basic controls
  • Applying view scope
  • Overriding view scope
  • Saving scope
•  Navigating Topology
  • Viewing the topology
  • Controls in the Topology Viewer
  • Topology element controls
  • Topology actions
  • Object actions
  • Display controls
  • Hierarchical topology layout
  • Topology navigation
  • About topology annotations
  • Configuring topology annotations
  • Monitoring health within the Topology Viewer
  • Searching the topology
  • Topology view for groups and sites
  •  Working with the Host view
    • The Device page Backplane view
    • Device page Collected Files tab
  • Saving and managing Topology Views
•  Viewing Alerts
  • Using the Alerts Manager
  • Viewing alerts by time
  • Filtering alerts by severity, type, and time first seen
  • About alert state reporting
•  Using AppNetwork Path Analysis
  • Requirements for AppNetwork Path analysis
  • Calculating an AppNetwork Path analysis
  • Exploring an AppNetwork Path analysis
  • Viewing Path status
  • Show info in AppNetwork Path
  • AppNetwork Path confidence
  •  Path monitoring
    • Configuring Path Monitoring
    • Viewing and exploring monitored paths
  • Monitored path alerting
•  Using the Metrics Page
  • Viewing metrics using the Metrics page
  • Show metrics
  •  Chart controls in the Metrics page
    • Arranging metrics in the view
    • Available actions in Metrics page
  • Adding metrics
  • Thresholds on metric graphs
•  Running and Viewing Synthetic Tests
  •  Working with tests on the Synthetic Tests tab
    • Filtering the set of tests that appear on the Synthetic Tests screen
  •  Working with test engines on the Synthetic Test Sources tab
    • Filtering the set of test sources that appear on the Test Sources tab
  • About deprecated and incompatible test engines and tests
  •  Viewing test results on the Test Details tab(s)
    • Drilling down
  • Viewing Synthetic Test sources
  • Alerting the network operator to Synthetic Test results
•  Viewing Syslog & Traps
  •  Navigating the Syslog & Traps view
    • About the Counts tab
    • About the Timeline tab
    • About viewing Syslog & Traps per device
  • Configuring the Syslog & Traps view
•  Creating and Viewing Reports
  • Creating a report
  •  Working with reports
    • Viewing a report
    • Working with report options
•  Adding Devices to Device Manager
  • Add/Discover Devices wizard
  • Choosing an entry mode for adding devices
  • Using the Add/Discover Devices wizard
  • Adding devices by importing from the Active Directory server
  •  Manually adding WMI-enabled devices
    • Accessing an Active Directory server using LDAP
  • Viewing status and interpreting data from WMI-enabled devices
  • Troubleshooting issues with adding WMI-enabled devices
•  Device Autodiscovery
  •  SNMP discovery
    • Filters for device entries
    • Discovering through firewalls
    • Discovering firewall devices
  • Device entries created in Device Manager
  • Requirements for device discovery
  • Configure discovery range
  • Troubleshooting device discovery
  • Working with device login scripts
•  Managing Global Credentials and Other Global Discovery Settings
  • Global credentials lists
  • Global include/exclude address lists
  • Global Discovery Settings wizard
•  Configuring Groups
  • What is a group?
  •  Creating and maintaining groups
    • What is a grouping rule?
    • Grouping rule workflow
    • Creating, cloning, modifying, deleting, and manually running grouping rules
    • Ordering grouping rules
    • Rule Types
    • Scope
  •  Example grouping rules
    • Grouping rule for Cisco as Vendor Type—group by matched string
    • Grouping rule matching first two characters of sysName
•  Configuring Metric Polling
  • Enabling/disabling background polling
  • Configuring metric polling during setup
  • Manually enabling or disabling metric polling
  •  Using the Polling wizard to create, clone, edit or delete Polling Profiles
    • Using the Choose Action screen
    • Using the Create Profile, Clone Profile, and Edit Profile screens
    • Using the Associate Devices screen
    • Using the Choose Interface Filter screen
    • Using the Manage Interface Filters screen
    • Using the Interface Filter Details screen
    • Using the Summary screen
    • Working with Basic Filters
    • Working with Advanced Filters
    • Rules for Advanced Filters
    • Tips for creating advanced filters
    • Examples of advanced filters
  • Assigning a polling profile to devices
  • Polling overrides
  • Interface polling control use cases
  • Monitoring device status and availability
  •  WMI collection and metric polling
    • WMI prerequisite checklist
    • WMI prerequisites
    • Resolving issues with PowerShell remoting and Windows metrics
    • Adding devices for WMI polling and attribute collection
    • Monitoring Windows model collection and metrics polling
  • About the generic metric component filter
  • Creating a metric component filter
  • Editing a metric component filter
  • Deleting a metric component filter
  • Migrating Windows Services filters
  • About the metric component cleanup tool
•  Configuring Metric Alerting
  • About notification senders
  •  Configuring notification senders
    • Email settings
    • Riverbed IQ settings
    • Slack settings
    • ServiceNow settings
    • Splunk settings
    • Syslog settings
    • SNMP traps settings
    • xMatters settings
  •  About the Splunk server certificate
    • Downloading and importing a certificate
    • Certificate management files
    • Certificate generation and import commands
  •  Configuring notification templates
    • Adding a notification template
    • Deleting notification templates
    • Viewing and editing a notification template
  •  About the contexts of notification messages
    • SNMP Trap notification example
    • Syslog notification example
    • E-Mail notification example
    • Suppression notification example
  • About alert profiles
  •  Configuring alert profiles
    • Create alert profile
    • Select alertable metrics
    • Apply profile to devices
    • Apply profile to groups
    • Configure interface filters
    • Schedule alert profile
    • Configure notifications
  • Applying an alert profile to devices
  • Removing an alert profile from devices
  • Configuring age out of active alerts
  • Configuring filtering of unwanted interface alerts
  •  About Riverbed IQ alert notification setup
    • Getting the IQ client ID and secret
    • Adding the IQ integration connector
    • Importing the IQ proxy runbook
    • Assigning the runbook to a webhook
    • Configuring the IQ notification sender in NetIM
    • Enabling IQ notifications in alert profiles
    • About allVariables notification messages
    • Troubleshooting issues with IQ notifications
  •  Configuring alerting entry and exit tolerances
    • Default: Creation Count = 1, Return-to-Normal Count = 1
    • Non-Default: Creation Count = 2, Return-to-Normal Count = 3
    • Delayed Entrance: Creation Count = 2, Return-to-Normal Count = 2 without Completion
    • Delayed Exit: Creation Count = 2, Return-to-Normal Count = 2 without Completion
    • Skipping False Exit: Creation Count = 2, Return-to-Normal Count = 2 without Completion
    • Notification: Creation Count = 2, Threshold Violation Tolerance =2
  • Configuring a maintenance window
  • Configuring default thresholds
  •  Configuring auto-baselining
    • Configuring auto-baselining
    • Auto-baselining configuration suggestions
    • Auto-baselining experimentation
    • Dynamic thresholding general setting
  • Configuring site suppression
  • Configuring alert suppression
  •  Configuring alert suppression expiry types
    • About time-based suppression
    • About event-based suppression
  • Configuring suppression rule expiry types
  • About Alerts Manager views
  • Configuring Alerts Manager views
  • About annotations and flags
  •  Configuring annotations and flags
    • About filtering annotations and flags
    • About annotation searching
    • About persistence flagging alert transitions
    • About completed flagged alerts
    • Modifying annotations and flags of multiple alerts
•  Configuring Metrics Roll-Up
  • Roll-up/age-out scheme
  • Rollup wizard
  • Syslog management
  • About custom syslog formats
  • Configuring custom syslog message parsers
•  Configuring Device Drivers
  • System-defined device drivers
  • User-defined device drivers
  • Uniqueness of device drivers
  • Enabling collection of CLI data for a device driver
  • Device Drivers wizard
  • Command type manager
•  Installing Synthetic Test Engines
  • Overview of Synthetic Testing
  • Planning a network of Synthetic Test Engines
  •  Building a network of Synthetic Test Engines
    • Installing a Synthetic Test Engine
    • Verifying that NetIM recognizes all test engines
    • Verifying that NetIM is listening for test engines
  •  Troubleshooting a Synthetic Test Engine
    • Uninstalling a Synthetic Test Engine
    • About te.env and te.bat
    • Reconfiguring a test engine if NetIM’s IP address changes
•  Configuring Synthetic Test Profiles
  •  Working with Synthetic DNS test profiles
    • Using the wizard for a DNS test
  •  Working with Synthetic HTTP test profiles
    • Preparing for an HTTP test
    • Using the wizard for an HTTP Test
    • Preparing a client certificate for an HTTP test
    • Using the wizard for an HTTP test with client certificate
    • Correcting common errors from Synthetic HTTP test
  •  Working with Synthetic TCP port test profiles
    • Preparing for a TCP port test
    • Using the wizard for a TCP port test
  •  Working with Synthetic Ping test profiles
    • Preparing for a Ping test
    • Using the wizard for a Ping test
  •  Working with Synthetic Database test profiles
    • Preparing for a Database test
    • Using the wizard for a Database test
  • Working with Synthetic Selenium Test profiles
  •  Preparing for a Selenium test
    • Preparing a client certificate for a Selenium test
    • Using the wizard for a Selenium test
    • Watching a Synthetic Selenium test in action
  •  Working with Synthetic external script test profiles
    • Preparing a script for an external script test
    • Using the wizard for an external script test
  •  Working with Synthetic LDAP test profiles
    • Preparing for an LDAP test
    • Using the wizard for an LDAP test
•  Configuring the IP Detection Service
  • IP Detection wizard
  • Viewing Detected IPs
•  Configuring the SNMP Trap Receiver
  • SNMP Trap Receiver wizard
  •  SNMP trap management
    • Configuring alerting based on Trap severity
    • Primary trap management files
    • Trap severity
    • Setting a custom OID-specific severity and category
    • Customize trap severity and trap category mapping
    • Resetting custom OID-specific severity and category
    • Trap Severity Mapping Rules (drool rules)
    • Global Trap Severity Mapping Rules
    • OID-specific Severity Mapping rules
    • SNMP Trap management rule triggering
•  NetProfiler Integration
  • Configuring NetProfiler integration
  • Using NetProfiler data within NetIM
  • Troubleshooting NetProfiler to NetIM element mappings
•  Setting Time Zones and Business Hours
  • Setting time zones for all devices
  • Modifying time zones for one or more devices
  • Defining a business hour profile
  • Associating a business hour profile with a device using the Device Manager
•  Setting Geographic Location
  •  Determining device health by geographic location
    • About the geographic topology map
    • About the sunburst health visualization
•  Pre-Collected Device Configuration Files
  • Input file criteria for CLI files
  • Pre-Collected Files Adapter
  • Requirements for Pre-Collected Files Adapter
  •  Remote File Collection
    • Requirements for Remote File Collection
•  Exporting and Publishing Reports
  • Manually exporting a generated report
  •  Report Export Service
    • Report Export Service configuration properties
    • Viewing and navigating exported reports
  •  Validation Report Export Service
    • Configuration properties for Validation Report Export Service
    • Exported validation reports
  • Scheduling reports for export
  • About scheduled email reports
  • Configuring scheduled email reports
•  Administering NetIM
  • Running virus scans on NetIM
  • Running backup services on NetIM
  •  Using the NetIM SAVE_RESTORE utility
    • Using SAVE_RESTORE export
    • Using SAVE_RESTORE import to restore from backup
    • Using SAVE_RESTORE import to create a near-replica of your primary NetIM
    • SAVE_RESTORE limitations
  •  Starting and stopping core NetIM services
    • Starting and stopping core NetIM services from the UI
    • Starting the core NetIM Web Service from the command line
    • Starting all core NetIM services from the command line
    • Stopping all core NetIM services from the command line
  • Searching in all Configure settings
  •  Working with general NetIM settings
    • Export Model
    • Delete All Links
    • Delete All Groups
    • Delete All Sites
  • Automatic update of device configuration data
  • User management of stale network data
  • Important core NetIM files and directories
  •  Generic Metrics import
    • Generic Metrics Collector best practices and file formatting requirements
  • Exporting metric data
  •  Backing up and restoring network data
    • Exporting the NetIM core database
    • Importing the NetIM core database
  •  Saving and restoring NetIM settings
    • Exporting NetIM configuration settings (user interface method)
    • Exporting NetIM configuration settings (command line method)
    • Importing NetIM configuration settings (user interface method)
    • Importing NetIM configuration settings (command line method)
  •  Securing the communication between NetIM and other Riverbed solutions
    • Configuring NetIM for encryption by HTTPS
    • Switching from HTTPS back to HTTP mode
    • Designating the security directory (for the keystore and certificates)
    • Requiring username and password authentication
    • Exempting external applications from the authentication requirement
  •  Launching NetIM from an external application
    • Model query
    • Top-N metrics query
  •  About user management and authentication
    • About authentication
    • About user roles
    • Configuring users
    • About user login
    • About inactivity logout
    • Configuring inactivity logout
    • About per-user override
    • About password rules
    • About the user profile view
    • About password compliance
    • Tracking user logins
  •  Configuring proxy settings
    • Proxy auto-configuration (PAC)
    • Errors and troubleshooting
  • Configuring Cisco ACI support
  • About Cisco Meraki integration
  •  Configuring Cisco Meraki integration
    • Device discovery via Meraki API features
    • Device auto configuration
    • Meraki Network Import for model creation
    • Metric polling via Meraki API
  • About user auditing
  •  Viewing user audit alerts
    • About user audit alert actions
    • About the severity mapping file
  •  About user audit settings
    • About user audit notification messages
  • About the user audit role
  •  Configuring SAML authentication
    • Enabling and disabling SAML using the CLI
  • Configuring TACACS+ authentication
  • Configuring Cisco Viptela SD-WAN vManage support
  • Working with interface speed overrides
  • Launching to custom external links
  • Overriding element names
  • Working with scheduled jobs
  •  Using bulk import
    • Bulk import limitations
    • Working with bulk import
  • IP Forwarding Table Collection
  • Organizational policy template audit
  • Working with custom scripts
  •  Checking system status
    • System Status page
    • NetIM Infrastructure page
    • About model audit and sync
    • Configuring model audit and sync through the CLI
    • Configuring model audit and sync through the UI
  • Adding a message to the login screen
  • NetIM administrative shell
  • Configuring NetIM 2.x with a certificate authority signed certificate
  • About VM system monitor and notifications
  • Configuring VM system monitor email notifications
  • Configuring VM system disk usage monitor
  • Configuring VM system service monitor
  • About FIPS 140-3 Java support
  • About FIPS modes
  •  Configuring the system for FIPS 140-3
    • About the other swarm nodes
    • Potential issues when enabling FIPS 140-3 support
•  Device Info File
  • Input/output directory
  • Delimiter
  • Export modes
  • Import modes
  •  Format of a device info file
    • Header
    • Comments
    • Delimiter
    • Required fields
    • Field descriptions
  • Examples of a device info file
•  Advanced Methods for Creating Device Entries
  • Manually creating a device entry
  •  Importing and exporting device entries
    • Exporting a device entries file
    • Importing a device entries file
•  Controlling Direct Collection
  • Accessing the Device Manager
  •  Working with device entries
    • What is a device entry?
    • Viewing device entries
    • Filtering device entries
    • Saving column layout
    • Device entry components
    • Required credentials for CLI (AppNetwork path analysis) and SNMP and/or WMI (metric polling)
    • Creating, modifying, and deleting device entries
  • Creating groups and sites, and editing and deleting members
  • Controlling collection using the Active flag and collection settings
  •  About streaming telemetry
    • Basic steps for setting up streaming telemetry in NetIM
    • Streaming telemetry for Cisco IOS-XR
    • Streaming telemetry for Cisco NX-OS
    • Streaming telemetry for Cisco IOS-XE
    • Streaming telemetry for Arista EOS
    • Streaming telemetry for Juniper JUNOS
    • Streaming telemetry support and certificates
•  Monitoring and Troubleshooting Direct Collection
  •  Monitoring direct collection from the Device Manager
    • Monitoring collection status from the Device Table
    • Viewing CLI, SNMP, and WMI collection history
  • Monitoring direct collection on the System Event Dashboard
  • Monitoring collection status on the Collection Status page
  •  Troubleshooting direct collection problems
    • Reset connection statistics
    • Autoconfigure devices
    • Troubleshoot SNMP Collection
    • Troubleshooting telemetry metric collection
•  Using the System Event Dashboard
  •  Using Dashboard controls
    • Refreshing System Event Dashboard display
    • Filtering System Event Dashboard display
  • Dashboard tab
  • Event Details tab
  • Message Center tab
•  Configuring User-Defined Metrics
  • About metric classes
  • About MIB table data collection
  • About the value mapper converter
  • About long/double value converters
  • Creating a user-defined metric class
  • Adding a vendor sysObjectID to an existing metric class
  • Editing a metric class
  • Deleting a metric class
  • Configuring enum-style value mapper converter
  • Configuring string-based value mapper converter
  • Configuring long value converters
  • Troubleshooting converters
  •  Custom metric class use cases
    • Merging two MIB tables using common index
    • Merging two MIB tables using table value lookup converter
    • Creating a custom metric class with customizable additional metrics
    • Workflow for adding vendor system object ID to an existing metric class
    • Workflow for editing a metric class
    • Workflow for deleting metric class vendor overrides
•  Custom Attributes
  •  Creating a custom attribute
    • Custom Attribute Definitions frame
    • Custom Attributes Values frame
    • Import Custom Attributes Values frame
  • Viewing an object’s custom attributes
•  NetIM Status and Core Server Management
  • Accessing the Core Server Management page
  • Stopping and starting NetIM processes
  • Configuring debug settings
  • Allocating memory to NetIM
•  How NetIM Infers Links and Connections
  • Inference of connections by inference engines
  • Link merging
  •  Duplicate IP and/or MAC addresses
    • Duplicate IP addresses
    • Duplicate MAC addresses
  •  Module containment for routing switches
    • Inferring module containment using serial number
    • Inferring module containment using shared MAC address
    • Missing chassis or routing module
  • Group-based inference
  • Layer 2 and Layer 2/Layer 3 inference
  • Inference of aggregate links
•  Built-In Metrics
  • Retention schemes
  •  Descriptions of built-in metrics
    • CPU utilization
    • Device active alert count
    • Device alert events detail
    • Device availability
    • Device event count
    • Device fan status
    • Device file changes
    • Device health
    • Device level syslog events detail
    • Device level trap events detail
    • Device management system statistics
    • Device polling initialization detail
    • Device polling statistics
    • Device polling statistics detail
    • Device power status
    • Device statistics
    • Device status
    • Device temperature status
    • Entity sensor status
    • Host device state
    • Host disk usage
    • Host software performance and status
    • Host system statistics
    • Load balancer system throughput
    • Memory usage v2
    • Module status
    • NetAuditor org policy results
    • NetAuditor results
    • ATM PVC throughput
    • CoS-based discards
    • CoS-based interface throughput
    • Ethernet statistics
    • Interface availability
    • Interface errors and discards
    • Interface status
    • Interface utilization and throughput
    • Interface media calls
    • Juniper LSP throughput
    • IP SLA latency
    • IP SLA latency and jitter
  •  WMI-specific built-In metrics
    • Domain controller
    • IIS Webservice
    • Microsoft message queuing
    • SQL server
    • Windows Services
    • Windows System
    • SharePoint ASP.NET
    • SharePoint SQL databases
    • SharePoint SQL statistics
    • SharePoint SQL locks
    • SharePoint SQL latches
    • SharePoint SQL plan cache
    • SharePoint search
    • SharePoint search indexer
•  Metric Classes by Vendor/Device Type
  • Universal metric classes
  • Metric classes by vendor/device type
  • Metric classes by metric class group
•  System-Defined Device Drivers
  • CLI commands included in system-defined device drivers
  • Supported IPv4 IP Route commands
  •  Additional information on device support
    • Riverbed SteelConnect Gateways
    • Fortinet Fortigate firewalls
    • Palo Alto Networks Next Generation Firewalls
    • Arista Networks EOS-based devices
•  Best Practices for Selenium Testing
  • Workflow for creating a Selenium Test
  •  Best practices for recording and optimizing a Selenium Test
    • Timeout on individual Selenium Test steps
    • Using the Open and WaitFor commands
    • What does the base URL map to?
    • WaitFor commands
    • Using xpath commands
    • Firefox versions
• Supported APIs
•  NetIM Best Practices and Troubleshooting
  •  Data Import
    • Hostname changes
    • Naming conventions
    • Duplicate IP addresses
    • Duplicate MAC addresses
  • Report Export Service
  • Database access
  •  Common problem scenarios
    • Installation and product startup problems
    • Licensing problems
    • Configuration problems
    • Operation problems
  •  Troubleshooting operations
    • Locating NetIM release information
    • Generating snapshot of NetIM configuration
    • Testing NetIM database configuration
    • Testing connection to a database
    • Creating compressed file of NetIM logs for Technical Support
  •  Troubleshooting WMI
    • Which WMI Namespaces and classes does NetIM access for polling?
    • How do I run PowerShell commands to confirm that ROOT Namespace access is enabled on devices targeted for NetIM V2.x WMI polling?
    • Resolving issues with PowerShell remoting and WMI
    • How do I run the WMITEST utility on NetIM 2.x core?
    • Metrics data not visible in WMI polling even after successful poller/collection status
    • WMI login fails on NetIM 2.3 if a user password contains a special character
    • Troubleshooting issues with adding WMI-enabled devices
    • Troubleshooting winrm firewall exception
    • WMI and NetSensor troubleshooting
    • WMI logging
    • WMI troubleshooting tools
  • Contacting Technical Support

Riverbed® NetIM User Guide

Contacting Technical Support

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