To modify the flagging and annotation, click on the flag icon (gray or red) in the row of the table for the alert.

Set the Flag value and type in any text for the annotation message.

After clicking on the Submit button, the list of alerts will be updated to show the flagged/annotated alert.

The standard filtering and sort options for the alert table can be used to display only the flagged alerts or only the annotated alerts.

The standard search feature of the alerts table can be used to search for specific phrases within the set of annotations.

Details of the flagging operations are persisted as transitions on the alerts. This can be seen as events in the Historical Alerts Viewer. (Configure > All Settings > Historical Alerts Viewer)

If notification is enabled for the Alert Profile that the alert is associated with, then notification messages will be sent when the flagging and annotation messages for alerts are modified. An example email notification message is displayed below.

As mentioned earlier, flagged alerts are not removed from the system. They will appear in the alerts tables with severity set to Info and the Alert State set to Complete. To remove them, simply unflag them and they will be removed from the system.

NetIM provides a mechanism for modifying the flag value and annotations of multiple alerts at the same time. In an Active Alerts table:

Select the checkbox on the alert to modify.

Choose the Flag/Annotate Alerts command from the menu.

Select the flag value and type in the desired annotation message.

The system will modify all the select alerts.

If you choose the Flag/Annotate Alerts command again for the same set of alerts (as shown below), the system will pop up a dialog box the flag and annotation values initialized to the values shared among the alerts.

Since all of the selected alerts have the same flagging and annotation, the system can initialize the dialog box to show that.

If the user selected a different set of alerts, such as set that has mixture of flag values and annotations, the popup dialog box will indicate the mixture.

In this case, the user can decide whether to update the flag value, the annotation, or both. If the flag value is left at Mixed then none the flag values will be changed when Submit is clicked. Similarly, if the annotation field is not modified, then none of the annotations will be modified.