Starting and stopping core NetIM services
The NetIM software is a set of services that run on the Docker swarm where NetIM is installed.
The Bootstrap Service, Common Services, Live Update Server, and Web Service all start when NetIM starts. These services remain running to support product functionality unless you stop them from either the UI or the CLI.
When you start NetIM services from the user interface, the Bootstrap Service, Common Services, and Live Update Server restart, and then the remaining services start. When you stop NetIM services from the Server Status page of the user interface, only the following services are stopped:
• Adapter Service
• Auxiliary Services
• Network Model Database Server
• Operational Data Collection
The remaining services continue to run. The following table lists the state of the underlying services when NetIM services are in a started or stopped state.
NetIM services | When NetIM processes are stopped | When NetIM processes are started |
|---|
Riverbed NetIM Adapter Service | | started |
Riverbed NetIM Auxiliary Service | | started |
Riverbed NetIM Bootstrap Service | started | started |
Riverbed NetIM Common Service | started | started |
Riverbed NetIM Live Update Service | started | started |
Riverbed NetIM Network Model Database Server | | started |
Riverbed NetIM Operational Data Collection Service | | started |
Riverbed NetIM Web Service | started | started |
Starting and stopping core NetIM services from the UI
If you get an error when you attempt to log in, the Web Service may be stopped.
Some NetIM services continue to run in the background.
If services fail to start or error dialog boxes appear, there is a problem with the installation. Contact Support for assistance if problems persist.
1. Log in to the UI as a user with administrative privilege.
2. Stop or start services as appropriate.
3. Choose Configure > All Settings > Administer > Core Server Management. The Core Server Management screen appears.
4. Under Server Processes, do one of the following:
– Click Stop Processes to stop the services.
– Click Start Processes to start the services.
Within a few minutes, services stop/start.
Starting the core NetIM Web Service from the command line
Perform the following procedure to start the NetIM Web Service. This gives you access to the UI. You are unable to access the UI if the Portal Web Service is not running.
1. Log in to NetIM core as netimadmin.
2. Navigate to the NetIM installation directory, by entering a command like the following:
cd /data1/riverbed/NetIM/<install_dir>
3. Enter the following commands:
bash
./app.sh -c start WS
Starting all core NetIM services from the command line
1. Log in to NetIM core as netimadmin.
2. Navigate to the NetIM installation directory, by entering a command like the following:
cd /data1/riverbed/NetIM/<install_dir>
3. Enter the following commands:
bash
./app.sh -c start ALL
Stopping all core NetIM services from the command line
1. Log in to NetIM core as netimadmin.
2. Navigate to the NetIM installation directory, by entering a command like the following:
cd /data1/riverbed/NetIM/<install_dir>
3. Enter the following commands:
bash
./app.sh -c stop ALL